How long is my Carte blanche valid?
Your card is valid for one year from the date of membership.
How do I know when my Carte blanche expires?
Your card is renewable without reprinting a new physical replacement. Which is why the end date of membership is not specified on the card itself.
The expiry date of your Carte blanche is indicated on the following documents:
- On the renewal or purchase invoice of your Carte blanche received at home by mail,
- At the end of each bimonthly e-newsletter dedicated to members, sent out if you have provided a valid email address and agreed to receive news from the Musée d'Orsay and Musée de l’Orangerie,
- On the letterhead of the renewal mail that will be sent to your home by post, one month before the end of your membership.
You can also contact us by phone at +33 (0)1 40 49 47 28 from 2:00 pm to 6:00 pm (working days) or via the contact form.
What are the advantages of my Carte blanche?
Visit the Carte blanche advantages page.
What are the offers available from the Carte blanche cultural partners?
You can take advantage of benefits at the cultural partners of the Musée d'Orsay and Musée de l'Orangerie (special rates on an exhibition or on the partner's pass, guided tours, open days, etc.).
Discover the offers available to you in the Carte blanche news section.
How can I gift the Carte blanche card?
- Download and print the “I’m gifting the Carte blanche" form
- Fill it out and don't forget to indicate the chosen package
- Be sure to select the address where the Carte blanche will be sent (to your home or directly to the member's home)
- Enclose your payment by check made out to the "Régisseur des recettes du musée d'Orsay"
- Send the form and your payment by mail to the following address: Musée d'Orsay – Carte blanche – 62, rue de Lille– 75 343 Paris cedex 07
- The Carte blanche card will be sent to the address indicated within 10 days of receipt of the form
I am a community representative or community member. Am I entitled to a reduced rate on Carte Blanche membership?
Yes. You benefit from a reduced rate on the Musée d’Orsay and Musée de l’Orangerie membership card. Find out more in the Carte blanche at the community rate section.
I have not received my Carte blanche. What should I do?
You should receive your Carte blanche 15 days after placing your order. If after this time you still have not received your Carte blanche, contact the Carte blanche team:
- By phone: +33 (0)1 40 49 47 28 between 2:00 pm and 6:00 pm (working days).
- By email: firstname.lastname@example.org
I have lost my Carte blanche or it has been stolen. What should I do?
Should your card be lost or stolen, a duplicate will be issued on request, at a rate of €5. You can request this via our online contact form below by entering "duplicate" in the subject line or by phone at +33 (0)1 40 49 47 28.
How can I obtain a proof of payment?
To obtain a proof of payment for your Carte blanche, please make a request:
- By phone: +33 (0)1 53 63 04 63
- By email: email@example.com
I am nearing the end of my membership
Two months before the end of your subscription, the Carte blanche team will send you a renewal form by mail. You can also fill out the Carte blanche renewal form and send it, along with your payment and the required supporting documents, to the following address: Musée d'Orsay– Carte blanche– 62, rue de Lille– 75 343 Paris cedex 07.
Don't forget! If you renew your membership, please keep your card. Thanks to its microchip, your card is reusable and gives you smoother access to the museum.
Does booking a time-stamped slot apply to Carte blanche members?
The mandatory booking of an access slot does not apply to Carte blanche members, who can go directly to the museum entrance.
As a reminder, the conditions of access are subject to exceptional modification according to the constraints of the Musée d'Orsay and Musée de l’Orangerie.
You will find all the information concerning access, reception and visiting conditions in the Visit section.
Is there priority admission for Carte blanche members?
At the Musée d'Orsay, you enjoy priority admission through door C upon presentation of the Carte blanche. From September 13th the entrance will be at door A for the Carte blanche members. At the Musée de l'Orangerie, you enjoy priority admission upon presentation of the Carte blanche.
I forgot my Carte blanche. Can I access the museums?
The Carte blanche must be presented for inspection on admission. If you forget it, on an exceptional basis, you may go to ticket desk 6 at the Musée d'Orsay and to the reception desk at the Musée de l'Orangerie to gain access to the museum areas. Our officers will check the validity date of your card.
Can I lend my Carte blanche to a third party?
The Carte blanche can be used by the named person only, and may not be lent to another.
Is it possible to return several times in the same day with my Carte blanche?
Yes. Your Carte blanche gives you unlimited access to the Musée d’Orsay and the Musée de l’Orangerie (with a limit of one accompanying person per day for holders of the Carte blanche Duo).
I want to register for an activity. How do I do so?
To book a guided tour, workshop, concert or show, contact us at +33 (0)1 53 63 04 63, Monday to Thursday from 9 am to 4:30 pm and Friday from 9:30 am to 3:30 pm.
I am not receiving the e-newsletters sent to members. How do I subscribe?
As a Carte blanche member, you benefit from advance news about the Musée d'Orsay and Musée de l’Orangerie. A dedicated e-newsletter is sent to you every two months as well as information on the opening of our exhibitions and on the cultural program. If you do not receive our e-newsletters, please check that the email address you have provided is valid.
I would like to receive additional information tailored to my interests. How can I do so?
Pour toute question relative à la Carte blanche, nous vous invitons à remplir le formulaire de contact en ligne ci-dessous. Nous vous répondrons dans les meilleurs délais.
For questions about the Carte blanche, please fill out the online contact form below. We will reply as soon as possible.