Your questions answered

Your card is valid for either one or two years from the subscription date, depending on the option chosen.

The subscription end date is not specified on your card, as membership can be renewed without printing a new card.

The expiry date for your Carte Blanche is indicated on the following documents:

• The Carte Blanche renewal or purchase invoice you receive in the mail,
• At the end of every members' e-newsletter, sent twice a month as long as you have provided a valid email address and agreed to receive news from the Musée d’Orsay and the Musée de l'Orangerie, 
• In the letterhead of the renewal letter sent out in the mail one month before the end of your subscription.

You can also contact us by telephone on +33 (0)1 40 49 47 28 from 2pm to 6pm (working days).

Find all of your bonuses on the Carte Blanche bonuses page.

You can benefit from bonuses at cultural partners of the Musée d'Orsay and the Musée de l'Orangerie (discount prices for entry to an exhibition or season tickets at partner institutions, guided tours, open days, etc.).  You will find all the offers on the Carte Blanche News page

You can become a member:

• At counter 6 at the Musée d’Orsay and the Musée de l’Orangerie.
• By sending the Carte Blanche form in the mail.
• Online at our ticket office

• Download and print the Carte Blanche form.
• Fill in the form, and remember to select your preferred option.
• Include your payment in the form of a check made out to "Régisseur des recettes du musée d'Orsay".
• Send the form and payment in the mail to the following address: Musée d'Orsay – Carte blanche
 – 62, rue de Lille – 75 343 Paris cedex 07.

Your Carte Blanche will be sent to the address indicated within 10 days of the receipt of the form.

Yes. You will benefit from Musée d'Orsay and Musée de l'Orangerie membership at a discounted rate. Find all the information on the local authorities (collectivités) membership rate on the Tourism professionals and local authorities page.

You will receive your Carte Blanche within 15 days of placing your order. If you have not received your Carte Blanche by this date, contact the Carte Blanche team:

• By telephone: +33 (0)1 40 49 47 28 from 2pm to 6pm (working days)
• By email: carte.blanche@musee-orsay.fr

If you lose your card, a replacement will be sent to you on request, at a cost of €5. If your card is stolen, a replacement will be sent to you on presentation of an official theft report. You can request a replacement via the online contact form below (message subject line "duplicata"), or via email at the following address: carte.blanche@musee-orsay.fr

You can also fill in the duplicate form straight away.

You can request proof of payment for your Carte Blanche here:

• By telephone: +33 (0)1 53 63 04 63
• By email: carte.blanche@musee-orsay.fr

Two months before the end of your subscription, the Carte Blanche team will send you a renewal form in the mail. You can also fill in the Carte Blanche form straight away and send it, along with your payment and the requested supporting documents, to the following address: Musée d'Orsay– Carte blanche – 62, rue de Lille– 75 343 Paris cedex 07.

Remember! If you are renewing your membership, keep your card. Your card has a microchip, making it reusable and giving you smoother access to the museum.

Carte Blanche members are not required to book a specific time slot: they can go straight to the museum entrance.

We remind you that conditions for access are subject to temporary modification depending on the circumstances at the Musée d’Orsay and the Musée de l’Orangerie. Find all information regarding conditions for access, entry, and visits on the Your visit page.

At the Musée d'Orsay, show your Carte Blanche to gain exclusive access via door C. From 13 September, Carte Blanche members will enter via door A.  At the Musée de l'Orangerie, show your Carte Blanche to gain exclusive access.

Access is possible from 9am subject to temporary modifications to Musée d'Orsay opening hours. If it is not possible to open at 9am, this is often due to an unforeseen event, but opening hours are more likely to be modified on certain dates. We will keep you informed of these dates on the Carte Blanche News page. This advantage is valid for the Carte Blanche holder and a guest in the event of Duo membership.

We remind you that conditions for access are subject to temporary modification depending on the circumstances at the Musée d’Orsay and the Musée de l’Orangerie. Go to the visit page for all information regarding conditions for access, entry, and visits. 

You must present your Carte Blanche on entry. Should you forget your card, you may go to counter 6 at the Musée d’Orsay or to the reception desk at the Musée de l’Orangerie to gain access to the museum. Our staff will check the expiry date on your card.

Your Carte Blanche is non-transferable, and cannot be lent to anyone else.

With the DUO option, you may bring a different guest every time, but they cannot enter the museum without you.

Do not forget to affix your photo to your Carte Blanche, as access will be denied without it. 

Yes. Your Carte Blanche gives you unlimited access to the Musée d’Orsay and the Musée de l’Orangerie (holders of the Carte Blanche Duo are limited to one guest per day).

To reserve a visit-conference, workshop, concert, or show, contact us on +33 (0)1 53 63 04 63, from Monday to Thursday from 9am to 4:30pm, and Fridays from 9:30am to 3:30pm.

As a Carte Blanche member, you get a sneak preview of the news from the Musée d’Orsay and the Musée de l’Orangerie. A members' e-newsletter will be sent to you every two months, as well as information on opening dates for our exhibitions and the cultural program. If you have not received our e-newsletters, please check that you have provided a valid email address.

In addition to the sneak preview you get in our members' e-newsletter, we can also send you occasional information on our news and your areas of interest. If you want to sign up, please fill in this form.

If your address has changed and you wish to continue receiving leaflets related to the museums' programs in the mail, please contact us by telephone on +33 (0)1 40 49 47 28 or let us know when you fill in the Carte Blanche form to renew your subscription.

For any other questions regarding the Carte Blanche, please fill in the online contact form below. We shall send you an answer as soon as possible.

Information request

See also:

• Carte Blanche bonuses
• Carte Blanche news
• Membership rates and options
• Give the Carte Blanche as a gift